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  • Téma összefoglaló
    Utoljára frissítve: 2023-12-13 04:18

    Mobilarena

    Téma összefoglaló:

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  • #14930 havri1 félisten
    Új Válasz #14930
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    havri1

    félisten

    Az teljesen normális, hogy 60 nap után, nyitok ticketet, leírom, hogy nem érkezett meg a termék stb.
    Válasz, cím ellenőrzés, és menjek be a postára..Megtörtént.
    Erre:

    We apologize with this delay and sincerely regret to hear that you have not received your order.
    After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
    The shipping company is actually responsible for this loss which is sadly beyond our control.
    Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
    However, as you are a valuable customer, we are willing to help you the best way we possibly can.
    Here are the best solutions we can offer you in this situation:
    1) Resend the item upon repaying part of the order value.
    In this case we will send you an invoice to submit the payment of 7 USD via PayPal.
    Please confirm your shipping address again in this format:
    Consignee Name:
    Detailed Address:
    City:
    State (Province):
    Postal Code:
    Country:
    Phone Number:
    2) Partial refund to your Wallet as store credit.
    We can refund 7 USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).
    You can use both your Wallet and points to purchase your future products.
    We will refund you within 1 working day.
    Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
    Learn more about points benefits : http://www.gearbest.com/about/about-points.html
    3) Partial refund to your original payment account.
    In this case, we can refund 7 USD to your original payment account.
    Kindly let us know your decision.
    Once again we apologize for any inconvenience caused.
    Best regards,

    Lydia
    Gearbest Customer Service
    http://www.gearbest.com/

    Komolyan ez a protokoll? :W
    Nyitottam ügyet pp-n..

    [ Szerkesztve ]

    havri

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