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• #22586 AllTheBest senior tag

  Új Válasz 2017-11-18 19:13:49 #22586

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  AllTheBest

  senior tag

  Egy kis segítséget kérhetnék azoktól akik harcoltak már a gearbest-tel?

  Röviden: Vettem telefont eu express-szel, 2 hónapja utazik a csoamgom, 1 hónapja nem mozdult a dpd holland raktárából, a gearbest nagylelkűen(mivel én egy ,, valuable customer,, vagyok, hajlandó a felét visszafizetni a telefon árának.
  Én ezzel nyilván nem vagyok megelégedve...

  Ez volt az utolsó üzenetük:

  We apologize for this delay and sincerely regret to hear that you have not received your order.
  After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

  The shipping company is actually responsible for this loss which is sadly beyond our control.
  Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  However, as you are a valuable customer, we are willing to help you the best way we possibly can.
  Here are the best solutions we can offer you in this situation:
  1) Resend the item upon repaying 50% of the order value.
  In this case we will send you an invoice to submit the payment of 88.62USD via PayPal.
  Please confirm your exact shipping address in this format:
  Consignee Name:
  Detailed Address:
  City:
  State (Province):
  Postal Code:
  Country:
  Phone Number:

  2) Partial refund to your original payment account.
  In this case, we can refund 88.62USD to your original payment account.

  Kindly let us know your decision.
  Once again we apologize for any inconvenience caused.

  Best Regards
  Galia
  Gearbest Customer Service

  Ha én erre ilyen módon reagálnék az mennyire lenne hatásos velük szemben?

  As i see all of the options are against me, since i lose a lot of money, which is not good. There is only 3 options that i could/would do:

  1. I wait another week and let you try to get some informations about my package, and when will it arrive for me.

  2.Get to PayPal Customer Service and let them try to get my money back from you.

  3.You send back all my money, because as you mentioned you see me as a valuable customer.

  A kérdés, hogy paypalon keresztül vissza tudom-e szerezni a pénzem?

  Esetleges elírásokért elnézést kérek, kevesebb ujjal nehezebb pontosan írni :) ---> Xiaomi Mi 9T 128gb

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