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• #26514 Tsebacsi nagyúr

  Új Válasz 2018-01-20 09:04:38 #26514

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  Tsebacsi

  nagyúr

  Sziasztok! A kálvária sajnos folytatódik, engedelmetekkel belinkelem a legutolsó két üzenetet, hátha tudtok segíteni mit tegyek most.

  "Dear Gearbest!

  Can you understand what i wrote down or you just reply with the standard monologues?
  Only one of the two products was included in the package! The xiaomi heaphone was missing.
  The customs saw it and than call me what to do. They told me that the standard procedure is to return the package to the sender and I accepted it. So they returned the product in the original packaging officially sealed.
  Then look at your own warranty and return rules:
  I can send back the items in 30 days without any reasons, or if it's missing. So i sended it back! When you will get it, you will see it is unopened (the xiaomi lamp) and the xiaomi headphones is missing, because it was not originally sent either. So i want the refund! Only the two items price, the shipping cost is not necessary,
  Thank You!

  Gearbest Customer Support At01/19/2018 19:09:09
  Dear Zoltán,
  Thank you for contacting us.

  We are extremely sorry for your disappointment.
  Please note refusing parcel will cause the parcel is destroyed not returned. Refusing is your responsibility no matter if there is the right goods or not because we cannot verify. There is no any compensation form us.
  However, we are still willing to help you and we have asked the shipping carrier to check it from their end and are waiting for their reply.
  This needs 7-14 business days to process it.
  Once we get their reply, we can offer you the best solution for this issue.
  Once again we regret any inconvenience or frustration that your experience has caused you."

  Nem értem ezt a refuse dolgot a megsemmisítéssel. Nincs jogom 30 napon belül visszaküldeni a csomagot vagy ők most azzal védekeznek hogy én nem vettem át és úgy küldtem vissza? Totálisan tanácstalan kezdek lenni.

  Köszi szépen!

  Minél Több Embert Ismerek, Annál Jobban Szeretem A Cicáimat!

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