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• #20743 trion74 csendes tag

  Új Válasz 2017-10-19 07:26:07 #20743

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  trion74

  csendes tag

  We apologize for this delay and sincerely regret to hear that you have not received your order.
  After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.

  The shipping company is actually responsible for this loss which is sadly beyond our control.
  Please review in detail our shipping and insurance policy in our terms and conditions here:
  http://www.gearbest.com/about/warranty-and-return.html

  However, as you are a valuable customer, we are willing to help you the best way we possibly can.
  Here are the best solutions we can offer you in this situation:
  1) Resend the item upon repaying 30USD.
  In this case we will send you an invoice to submit the payment of 30USD via PayPal.
  Please confirm your exact shipping address in this format:
  Consignee Name:
  Detailed Address:
  City:
  State (Province):
  Postal Code:
  Country:
  Phone Number:

  2) Partial refund to your original payment account.
  In this case, we can refund 80USD to your original payment account.

  Kindly let us know your decision
  Once again we apologize for any inconvenience caused.

  Best Regards
  Ray
  Gearbest Customer Service
  http://www.gearbest.com ezt a levelet kaptam.

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