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• #30062 x64 aktív tag

  Új Válasz 2018-06-24 10:02:57 #30062

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  x64

  aktív tag

  Gearbest support próbálkozásai:

  május 31:
  I am sorry to hear you haven't received the items yet.
  In order to resolve it,please kindly confirm the following points：
  1)Please contact your local post office in charge of your area，stating your name and address.

  In some cases,post office may require customers to collect parcels over there.

  Kindly let us know the results.
  2)We shipped on date 19-04-2018.Therefore your delivery deadline will expire on Date 19-06-2018.
  Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.

  Thank you for your patience and collaboration.
  Kelly

  június 22:
  We apologize with this delay and sincerely regret to hear that you have not received your order.
  After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
  The shipping company is actually responsible for this loss which is sadly beyond our control.
  Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  However, as you are a valuable customer, we are willing to help you the best way we possibly can.
  Here are the best solutions we can offer you in this situation:
  1) Resend the item upon repaying 50% of the order value.
  In this case we will send you an invoice to submit the payment of -- USD via PayPal.
  Please confirm your shipping address again in this format:
  ...

  2) Partial refund to your Wallet as store credit.
  We can refund 4 USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 1 points for every 1 USD refunded, e.g 1 USD=1 points, 3 USD=3 points).
  You can use both your Wallet and points to purchase your future products.
  We will refund you within 1 working day.

  Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
  Learn more about points benefits : http://www.gearbest.com/about/about-points.html

  3) Partial refund to your original payment account.
  In this case, we can refund 4 USD to your original payment account.

  Kindly let us know your decision.
  Once again we apologize for any inconvenience caused.
  Kelly

  június 23:
  Thanks for contacting us.
  We are deeply sorry for this issue.
  As we said before, we have checked that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
  You are a valued customer, and we are committed to providing you with the best service possible.
  5.6 USD is our maximum refund.
  Please tell us where could we refund you.
  I am looking forward to your reply.
  Chris,
  Senior Customer Service Agent

  Innentől paypalon folytattuk a beszélgetést:

  június 23:
  We sincerely apologize for this delivery issue.
  We are happy to resend a new parcel to you free of charge.
  Here are our terms and conditions for your reference: http://www.gearbest.com/about/terms-and-conditions.html
  Before we resend a new parcel please confirm again your exact shipping address in this format:
  ...

  When you receive your package later kindly contact us to let us know.
  We kindly ask you to repay us once you have received your item.
  We look forward to hearing from you soon.
  Nancy

  Időközben viszont megrendeltem a mid-year sale-ben 20%-kal olcsóbban, úgyhogy továbbra is ragaszkodtam a full refundhoz.

  június 24:
  Dear Valued Customer,
  We apologize for the delayed response.
  We would like to express our sincerest apologies for any inconvenience caused to you.
  With international flat rate shipping (registered/unregistered), the delivery time is slower than expedited shipping (i.e. DHL).
  The delivery time may also be affected by extenuating circumstances such as extreme weather conditions, national holidays and peak delivery seasons.
  According to the situation and your request, we can offer you a full refund of $8.05 USD to your PayPal account.

  When you receive your package later kindly contact us to let us know.
  We kindly ask you to repay us once you have received your item.
  Please confirm I can go ahead with this solution.
  Thank you for your understanding and patience.
  Nancy

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