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• #33727 pelenka35 őstag

  Új Válasz 2019-01-07 09:09:11 #33727

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  pelenka35

  őstag

  Dear Karoly,

  Thank you for your reply.

  Since you didn't pay any insurance for your order and till now you haven't received your order so we consider that your order may be lost on the way but we can not open a claim to the shipping company because there is no insurance so please understand this is a loss for both of us.

  Please consider our solutions:

  1) Resend the item upon repaying 50% of the order value.

  In this case we will send you an invoice to submit the payment of 90 USD via PayPal.

  Please confirm your shipping address again in this format:

  Customer: , Shipping Address: , city: state: , zip_code: , country: HU, phone:

  2) Partial refund to your Wallet as store credit.

  We can refund 90 USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 1 points for every 1 USD. e.g. 1 USD=1 points, 3 USD=3 points etc.).

  This refund will be processed within 24 hours.

  You can use both your Wallet and points to purchase your future products.

  Learn more about wallet benefits : http://www.GearBest.com/m-article.htm?id=111

  Learn more about points benefits : http://www.GearBest.com/about/about-points.html

  3) Partial refund to your original payment account.

  In this case, we can refund 90 USD to your original payment account.

  Thank you for your understanding.

  Please feel free to contact us anytime.

  Best Regards

  Ada

  GearBest Customer Service

  http://www.gearbest.com

  Én itt tartok fordulhatok már a paypalhoz , hogy intézzék ők a dolgot ?

  Gamertag:Rob3rt75

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