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  • Márton

    nagyúr

    válasz Honzi #26629 üzenetére

    de szerencsések vagytok, nekem nem akarják újraküldeni, csak 60% visszatérítés

    Emlékszem, mikor meglátogattam a vidéken élő nagymamámat, azt mondta: "fiam, egy napon még emberek fogják pazarolni az idejüket arra, hogy elolvassák amit írsz"

  • kóóó

    aktív tag

    válasz Honzi #26629 üzenetére

    Tegnap en is irtam nekik, hogy nov 23.an leadott rendelesem nem mozdul, kerem vissza a penzem, volt ra biztositasom is.
    Ezt irtak:

    We are sorry to hear you haven't received the items yet.

    With international surface mail the delivery is slower than expidited shipping(ie DHL).

    There are some external factors which may cause some delay on delivery time,such as remote locations, peak shopping and shipping periods, Holidays and Festivals, weather, customs clearance.

    In order to resolve it, please kindly confirm the following points:

    1)Please contact your local shipping company in charge of your area, stating your name and address. In some cases, Post office may require customers to collect parcels over there. Kindly let us know the results.

    2)We shipped on date Nov 28. Therefore your delivery deadline will expire on Date Jan 27.

    Once we receive all details above, we will offer you the right resolution for your case on this date.Please note this timeframe is only decided by the carrier to consider the item lost. Some other providers would even use a 60 day deadline after shipment. As a proof of goodwill, we commit to help our customer the best we can, by resolving delivery issues as early as possible.

    Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.

    Thank you for your patience and collaboration.

    Üdv.: kóóó!

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